1. When Refunds May Be Issued

Refunds may be considered in the following situations:

• Incorrect items were delivered.
• Items were missing from your order.
• Food arrived damaged or unsafe to consume.
• Your order was charged but never delivered.

Requests should be made within 24 hours of delivery.

2. Non-Refundable Situations

Refunds are generally not provided for:

• Change of mind after ordering.
• Incorrect delivery information provided by the customer.
• Minor delays caused by traffic, weather, or demand.
• Food preferences (e.g., taste, spice level, etc.).

3. Order Cancellations

Orders may only be cancelled before the restaurant begins preparation. Once preparation has started, cancellation may not be possible.

4. Refund Process

To request a refund, contact our support team with the following:

• Your order number
• A description of the issue
• Photos (if applicable)

Email: support@inzaeats.com

Requests are typically reviewed within 24–48 hours.

5. Refund Method

Approved refunds will be processed through the original payment method via Paystack.

Depending on your bank or payment provider, refunds may take 3–10 business days to appear.

6. Platform Role

InzaEats acts as a platform connecting customers and restaurants. Refund decisions may involve coordination with the restaurant that prepared the order.

Thank you for ordering with InzaEats. We are committed to resolving issues fairly and quickly.